In the mid-2000s, Paul Hesselschwerdt and Fabrizio Battaglia developed Total Customer Focus ™, a program that trained a multinational semiconductor company to fundamentally change its culture and way of working with its most important customers. Since then, we have grown our portfolio of programs to include Engaging Up ™ and Strategic Account Alignment ™, and we have adapted and expanded our programs to the languages and cultures of more than 40 countries. Additionally, we have refined our core curriculum to meet the needs of leading companies in an ever-evolving industrial landscape.
As the technology industry migrates to X-as-a-Service business models, servitization and customer success, our metric-proven training programs, a highly experienced global team, and a personalized approach make Global Partners Training be uniquely capable of providing global workforce alignment around your critical sales and service goals.
And our original client? Among other things, we enabled them to reduce their annual costs of runaway escalation by $ 6.5 million, and we continue to work closely with them to maintain their position as a leader in their industry.